{"id":5862,"date":"2021-09-22T08:31:00","date_gmt":"2021-09-22T08:31:00","guid":{"rendered":"http:\/\/marttransit.infojiniconsulting.com\/?page_id=5862"},"modified":"2024-10-21T13:24:37","modified_gmt":"2024-10-21T13:24:37","slug":"about","status":"publish","type":"page","link":"https:\/\/www.mrta.us\/about\/","title":{"rendered":"About"},"content":{"rendered":"
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About Us<\/h2>\r\n\r\n
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The Montachusett Regional Transit Authority (\u2018MART\u2019) is one of Massachusetts\u2019 15 regional transit authorities. \u2018MART\u2019 is located in North Central Massachusetts and encompasses parts of Northern Worcester and Western Middlesex Counties. \u2018MART\u2019 was created pursuant to Massachusetts General Laws, Chapter 161B, in August of 1978. \u2018MART\u2019 provides public transportation to 25 area cities and towns<\/a>. They include the cities of Fitchburg, Gardner, and Leominster and the towns of Ashburnham, Ashby, Athol, Ayer, Barre, Bolton, Boxborough, Hardwick, Harvard, Hubbardston, Lancaster, Littleton, Lunenburg, Phillipston, Royalston, Shirley, Sterling, Stow, Templeton, Townsend, Westminster, and Winchendon. We work with the local communities within the region to offer attractive options to travel with \u2018MART\u2019. Bus fare discounts are provided to the elderly, disabled, veterans, and students.<\/p>\r\n\r\n

\u2018MART\u2019 has local bus routes in the Fitchburg, Leominster, Gardner, and Athol areas. There are peak commuter shuttles that go between Gardner and Fitchburg, as well as Worcester. There are twelve (12) fixed bus routes which run Monday through Saturday on a 15 to 60 minute frequency, and six more regional routes which run on weekdays only with variable frequency. \u2018MART\u2019 has Council on Aging Service for the elderly and disabled in all of its communities.<\/p>\r\n\r\n

\u2018MART\u2019 also runs a shuttle to Veterans centers and hospitals in Boston (from Bedford VA thru Jamaica Plain VA) and in Worcester. The shuttles run three times a day and leaves from the \u2018MART\u2019 Intermodal Center. Veterans, seniors and the disabled can book an ADA ride from their homes to the Intermodal to board the shuttle. The shuttle is run at no cost to the Veterans themselves. Currently the cost to run this service is supplemented by the cities of Fitchburg and Leominster for the Veterans who live there. The shuttle is also open to the general public. Seniors and the disabled receive a discount.<\/p>\r\n\r\n

\u2018MART\u2019 operates and maintains four park-and-ride facilities along the MBTA Fitchburg Commuter Rail line. We operate the Fitchburg Intermodal Transportation Center located in downtown Fitchburg, the North Leominster Intermodal Transportation Center located on Nashua Street in Leominster, Wachusett Station located at 55 Authority Drive in West Fitchburg just off Route 2 at Route 31 exit, and across from Ayer Station located at 3 Groton Road in Ayer.<\/p>\r\n\r\n

Additionally, \u2018MART\u2019 brokers human service transportation through the Massachusetts Human Service Transportation (HST) Office within the Executive Office of Health and Humans Services (EOHHS). The human service agencies currently represented under the HST office are the Office of Medicaid (MassHealth), Department of Developmental Services (DDS), the Department of Public Health Early Intervention program (DPH\/EI), the Massachusetts Rehabilitation Commission (MRC), and the Massachusetts Commission for the Blind (MCB). MART now manages HST services for 286 of the 351 (82%) communities in Massachusetts representing nearly 29,000 of the 37,000+ HST consumers.<\/p>\r\n\r\n

Our Mission \r\n“To serve people by getting them where they need to go to lead their lives.”<\/strong><\/p>\r\n<\/div>\r\n\r\n

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\r\n\"1979\"\/\r\n

1979<\/strong><\/p>\r\n<\/div>\r\n

\r\n\"1999\"\r\n

1999<\/strong><\/p>\r\n<\/div>\r\n

\r\n\"2019\"\r\n

2019<\/strong><\/p>\r\n<\/div>\r\n

\r\n\"2023\"\r\n

2023<\/strong><\/p>\r\n<\/div>\r\n<\/div>\r\n\r\n<\/div>\r\n<\/div>\r\n\r\n

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OUR CORE VALUES<\/h2>\r\n<\/div>\r\n\r\n
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VALUING PEOPLE<\/h3>\r\n

We believe every human being has value and we value each member of our community. We show this by being responsive and respectful.<\/p><\/div>\r\n

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SAFETY<\/h3>\r\n

It is our highest commitment to deliver safe, reliable, clean, on-time rides and operate in a secure manner for our customers, employees, and the public.<\/p><\/div>\r\n

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EQUITY<\/h3>\r\n

We will align our policies and services so all riders reach the destinations to allow them to participate and thrive in life.<\/p><\/div>\r\n

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MART MATTERS<\/h3>\r\n

Whether accessing jobs, health care, education, shopping, visiting family members and friends, avoiding isolation and loneliness or any social purpose, we change people’s lives through our work.<\/p><\/div>\r\n

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INTEGRITY<\/h3>\r\n

Doing the right thing for the right reasons is how we make our decisions and having the openness to accept if we make a wrong decision by moving forward in the public’s interest.<\/p><\/div>\r\n

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CONSUMER FOCUSED<\/h3>\r\n

Everything starts with the customer and our customers must always come first. We put our customers first by listening to our communities, obtaining rider feedback, and shaping our services based on riders’ needs.<\/p><\/div>\r\n

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